Indrajeet Dasgupta
FY18 · 100% green SLAs

Operations & Transformation Executive

Indrajeet Dasgupta

23+ years running BPO and service delivery at scale. I led a ~2,000-person delivery center in Manila, then the Philippines operation of Amz Allstars/Thras.io as SVP. Today I advise operators and founders on delivery, retention and automation.

Book an advisory call See the numbers
Portrait of Indrajeet Dasgupta
$30MClient value, FY18
23+ yrsBPO · Tech · Hospitality

By the numbers

Delivery you can measure

Results from running the Manila delivery center at Accenture, and the roles that followed.

Client value created · FY18

$30M
$9.7M client-signed-off savings

SLAs, FY18

100%

Green, with the highest retention in Accenture's Network vertical.

Years in operations

23+

Across BPO, technology and hospitality.

Largest team led

~2,000

People in the Manila delivery center.

Teams managed across

AsiaNorth AmericaSouth AmericaAfricaEurope

Enterprise accounts including Amazon.com and Thras.io brands.

Scale

From 32 people to 2,000

Largest team I ran in each role. Circle area is proportional to headcount.

32
Bakes N Shakes, my restaurant (2003–07)
80
Agent onboarding center, Google My Business (Gurgaon)
100+
European Rights & Royalty Service Center
~2,000
Manila delivery center, Accenture

Career

Operator first, adviser second

From a restaurant kitchen to global delivery centers, and now an EdTech venture.

Feb 2022 – Present

Business & Fundraising Lead

EdTech venture

  • Commercial strategy: market positioning, monetization models and growth roadmaps.
  • Fundraising: investor narratives, early-stage investors and strategic partners.
  • Operations: service delivery framework, workflows and technology architecture.

Aug 2020 – Jan 2022

SVP, Growth | Programs | Technology

Amz Allstars / Thras.io · Manila

  • Owned end-to-end 'Customer Obsession' delivery across Operations, Support and Innovation.
  • Hit quarterly revenue and operational targets while scaling capacity to match rapid brand acquisition.
  • Two consecutive Great Place to Work certifications; named among top contributors by the Contact Center Association of the Philippines.

Jan 2008 – Jul 2020

Global Lead, Operations Consulting

Accenture · Manila, Philippines

  • Directed senior consulting teams on global client accounts; accountable for RPA strategy, shared services target operating models and post-sales mobilization.
  • Led HR transformation and automation diagnostics for the world's largest mining company (~$44.3B revenue); implemented RPA fleets for an ASX-listed real estate group.

Head, Global Sales Acceleration Team & Content Moderation

Value lead for ~2,000 employees. $30M client value in FY18, $9.7M signed-off savings, 100% green SLAs, top retention in the Network vertical.

Vendor Manager, Google My Business

Vendor strategy for 360 field executives across 12 cities. Onboarded India's top 1,000 most-searched businesses in under 6 months.

Service Delivery Lead

Expanded the European Rights & Royalty Service Center (100+ FTEs); certified as Accenture's first Gen-6 BPO operation.

First job

Concentrix

Where my operations career began

Jan 2003 – Jan 2007

Owner & Proprietor

Bakes N Shakes · Gurgaon

  • Built a standalone restaurant with catering in 7 corporate cafeterias: ~32 staff, 7,000+ regular patrons.

Network

Where I've worked, and with whom

Employers on the left. Client industries I've delivered for on the right.

Employers

ConcentrixFirst job
Accenture2008 – 2020
Thras.io2020 – 2022 · Amz Allstars
EdTech venture2022 – Present

Clients & accounts

AmazonE-commerce
GoogleSearch & local business
FacebookSocial platforms
BHPMining & resources

Expertise

What I can help you with

Advisory calls for operators, buyers of outsourcing and early-stage founders.

BPO operations & service delivery

Run large delivery centers with green SLAs and quality performance.

Operating model & org design

Governance, shared services transformation and org structure.

Automation, RPA & AI enablement

Business cases, diagnostics and rollout roadmaps.

Workforce retention & culture

Engagement programs behind two Great Place to Work certifications.

Vendor & contract negotiation

Vendor management and post-RFP mobilization.

Venture fundraising & growth

Investor narratives, positioning and monetization for early-stage ventures.

Certified Design Thinking Instructor

November 2017. Accenture AMDA Gold Member.

Certified Counselor

International Transactional Analysis Association.

Education

Institute of Hotel Management, Chennai. B.A. English (Honours), Scottish Church College, Kolkata.

Beyond work

Author of Borderless (2019). Pure India NGO honorary member. Directed USD $20M in charitable donations via Thras.io.